FAQ
FAQs
Find answers to our most commonly asked questions
General Information
What is an accident replacement car?
If you’re in a car accident that wasn’t your fault, Australian law says you should be put back in a similar position as before the accident. This means that the at-fault driver, or more commonly their insurer, must cover certain costs such as hire costs of an equivalent temporary car while yours is off the road.
This temporary car is called an accident replacement car, and in most cases, you’re entitled to one if you weren’t at fault in an accident involving two or more vehicles. You can use it until your car is repaired or deemed a total loss, provided you do not delay the repair or total loss process.
How do I apply for a replacement car from Apex Car?
Applying for a replacement car is easy! Simply complete our online application or call our team on 1300 889 256 to get started. You’ll need to provide information about the accident, including the at-fault driver’s details. Once approved, we’ll deliver a replacement car to your location.
How long can I keep the replacement car?
We’ll provide you with a replacement car until your car has been repaired or you’re advised that it’s been deemed a total loss, provided you do not delay the repair or total loss process.
Eligibility
What are some things that make me eligible for a Apex Cars replacement car?
You may be eligible for a Carbiz replacement car if:You were not at fault in the accidentTwo or more vehicles were involved in the accidentThe at-fault driver was insured at the time of the accidentYou have a need for a replacement car and you do not have access to other suitable carsIf you're still unsure of your eligibility or ready to start your application, feel free to give us a call on 1300 889 256.
What are some things that make me ineligible for a Apex Cars replacement car?
What are some things that make me ineligible for a Carbiz replacement car?
Can Apex Cars assist me if I’m at fault?
Although we can’t provide you with a replacement car, we’re happy to recommend reliable repairers to help get your car fixed.
Can Apex Cars assist me if I’m in a remote area?
We pride ourselves on helping as many Australian drivers as possible. To find out if we can service your location, please give us a call on 1300 889 256.
Can Apex Cars assist me if I’m a rideshare driver?
Unfortunately, we are unable to assist rideshare drivers, as our insurer does not cover vehicles used for ridesharing purposes.
Am I eligible for a replacement car with an overseas driver’s licence?
Yes! If you’re a not-at-fault driver, are entitled to drive on Australian roads and meet our other eligibility criteria, Carbiz can help. Simply complete our online application or call our team on 1300 889 256 to get started.
Am I eligible for a replacement car if I’m on my P’s or L’s?
To be eligible for a replacement car, you must have at least a provisional driver licence (Ps). Unfortunately, we cannot provide you with a replacement car if you’re on your Ls.
Am I eligible for a replacement car if I’m under 25?
Yes! If you’re a not-at-fault driver and meet our other eligibility criteria, Carbiz can help. Simply complete our online application or call our team on 1300 889 256 to get started.